Legal

Privacy Policy

Last updated: [DATE]

1. Introduction

This Privacy Policy describes how [LEGAL ENTITY NAME] ("we", "us", or "our"), operating the Stella software and the website at [WEBSITE DOMAIN], handles information relating to visitors, prospective customers and users of the service.

Our registered address is [REGISTERED BUSINESS ADDRESS]. By using the website or the service, you acknowledge the practices described in this policy.

2. Information we collect

We may collect the following categories of information:

  • Information you provide directly — such as name, company name, email address, telephone number and any details submitted through our demo request or contact forms.
  • Account and service data — information entered into the Stella application in the course of using it. [CONFIRM SCOPE OF CUSTOMER DATA COVERED, INCLUDING END-CUSTOMER RECORDS HELD ON BEHALF OF SUBSCRIBERS.]
  • Technical information — such as IP address, browser type, device type and pages visited, collected automatically when you use the website.
  • [ANY ADDITIONAL CATEGORIES TO BE CONFIRMED BY COUNSEL]

3. How we use information

Information may be used for purposes including:

  • Providing, maintaining and supporting the service;
  • Responding to enquiries, demo requests and support requests;
  • Billing, account administration and record keeping;
  • Improving the website and the product;
  • Communications about the service, where permitted;
  • Meeting legal and regulatory obligations.

[LEGAL BASIS FOR PROCESSING TO BE STATED HERE WHERE APPLICABLE.]

4. Cookies and analytics

The website may use cookies and similar technologies to operate the site, remember preferences and understand how the site is used. Analytics tooling may collect aggregated usage information.

[LIST THE COOKIES AND ANALYTICS PROVIDERS ACTUALLY IN USE, THEIR PURPOSE AND DURATION. CONFIRM WHETHER A CONSENT MECHANISM IS REQUIRED AND, IF SO, DESCRIBE IT HERE.]

Most browsers allow you to refuse or delete cookies. Doing so may affect parts of the site.

5. Third-party processors

We use third-party providers to operate parts of the service — for example hosting, payment processing, accounting integrations, email delivery and analytics. These providers process information on our behalf and are expected to handle it in line with their own obligations.

[LIST EACH PROCESSOR, ITS FUNCTION AND ITS PROCESSING LOCATION.]

We do not sell personal information. [CONFIRM AND QUALIFY THIS STATEMENT WITH COUNSEL BEFORE PUBLICATION.]

6. Data retention

We retain information for as long as it is needed for the purposes described in this policy, or for as long as required by law.

  • Enquiry and demo request records: [RETENTION PERIOD]
  • Active customer account data: [RETENTION PERIOD]
  • Data after account closure: [RETENTION PERIOD]
  • Backups and archives: [RETENTION PERIOD]

7. Security

We take measures intended to protect information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

[DESCRIBE THE SAFEGUARDS ACTUALLY IN PLACE, AS VERIFIED BY THE TEAM.]

8. Your rights

Depending on where you live, you may have rights over the information we hold about you — for example the right to request access, correction or deletion, or to object to certain processing.

[ENUMERATE THE APPLICABLE RIGHTS AND THE REQUEST PROCESS ONCE COUNSEL HAS CONFIRMED WHICH PRIVACY REGIMES APPLY TO THE BUSINESS AND ITS CUSTOMERS.]

To make a request, contact us using the details in section 11.

9. Children

The service is intended for business use and is not directed to children. [STATE THE APPLICABLE AGE THRESHOLD.]

10. Governing law and changes to this policy

This policy is governed by the laws of [GOVERNING JURISDICTION], and any disputes are subject to the courts of [VENUE].

We may update this policy from time to time. When we do, we will revise the "last updated" date above. [DESCRIBE HOW MATERIAL CHANGES WILL BE COMMUNICATED.]

11. Contact

Questions about this policy can be directed to:

  • Email: [PRIVACY CONTACT EMAIL]
  • Post: [REGISTERED BUSINESS ADDRESS]
  • Phone: 1-800-939-5444