Frequently asked questions
Setup, system requirements, costs, migration and what Stella actually does. If your question isn't here, call us — a human picks up.
Prefer to talk? Call 1-800-939-5444 →Setup
What calendars do you integrate with?
Outlook and Google Calendar. Bookings auto-populate with customer information, door direction, box size, box number and location details.
What are your system requirements?
Stella is Mac and PC friendly. Because Stella is a cloud-based AWS service, internet speed and a modern browser like Google Chrome are important. The only browser we don't recommend using is Internet Explorer.
How long does onboarding take?
Onboarding includes training with our team, and we publish weekly tutorials and how-to videos so your staff can answer questions on their own. Get in touch and we'll walk you through a timeline for your operation.
Pricing
What, if any, are the added costs?
Besides paying for the number of users you need, the only added cost is credit card processing fees. We recommend Payment Depot, who will sign you up for an Authorize.net account at no additional fee — that's needed as the gateway in Stella. Our research shows Payment Depot has the lowest rate of any credit card processor. You'll also need a QuickBooks Online account.
Do I need a document signing account?
No. Our document signing (Signiflow) is built into the cost of Stella.
How much does Stella cost?
Monthly fees start as low as $99/month. Pricing scales with the number of users you need — see the Levels page for what's included in Standard, Plus and Pro.
Migration
Do you have a data migration tool to upload my customer information, inventory and zip codes?
Yes. Stella provides three forms to upload: Inventory, Customer Data, and Zip codes.
Product
Can Stella handle rent-to-own and sales as well as rentals?
Yes. Stella manages rentals, sales, rent-to-own and relocations from the same system.
Talk to someone who knows portable storage
Call 1-800-939-5444 and we'll answer it directly, or send us the details and we'll come back to you.
See Stella running your workflow
Book a 30-minute walkthrough. We'll show you quoting, dispatch, inventory and billing using the way your yard actually operates.